Purchases & Refunds
The money terms for the Ember Pass — short, because there's little to hide.
What you're buying
The Ember Pass is a supporter pass: cosmetic flair and conveniences, never gameplay power — that pledge is Section V of the Accords. Three ways to hold it: Monthly ($4.99 / month), Annual ($39.99 / year), and Winter Pass ($7.99 once — this Winter).
Subscriptions & cancelling
Monthly and annual passes renew automatically until you cancel. Cancel any time from the billing portal (linked on the Ember Pass page) — you keep the perks through the period you already paid for, and nothing renews after. No cancellation fees, no retention mazes, no guilt copy.
The Winter Pass
The Winter Pass is a one-time purchase covering the current Winter; it ends when the round ends and never renews on its own. Bought between Winters, it covers the next one.
Refunds
Bought by mistake, double-charged, or something broke? Contact us within 14 days at the Signal Desk (category: Ember Pass & billing) or command@embergrad.com and we'll make it right — a human reads every case. Statutory refund and withdrawal rights in your country (for example in the EU and UK) are not limited by anything on this page.
Prices & the pledge
Prices may change between Winters — never mid-subscription without notice, and never mid-Winter for a pass already bought. And whatever changes, the fairness pledge doesn't: if a perk would ever tilt a battle, it doesn't ship.